50% Increase in Asset Visibility and 30% Faster Maintenance Response
Industry: Energy & Utilities
Region: North America
Solution: Assai Viewport
Connecting IT and OT for Real-Time Asset Insight
A major North American utility operated across power generation and distribution environments where asset health, maintenance status, and performance data were managed across separate systems.
- Maintenance data resided in SAP PM
- Process information was monitored through OSIsoft PI
- Engineering documentation was stored independently
The lack of integration between IT and OT systems created blind spots in asset health visibility and slowed response times during operational events. The organization required a governed platform capable of consolidating asset information into one operational view.
The Challenge
Disconnected systems limited the utility’s ability to correlate:
- Work orders and equipment history
- Performance data and maintenance activity
- Engineering documentation and asset status
- Slow access to information reduced decision-making speed and increased operational risk
The utility needed a scalable model for real-time asset visibility across its infrastructure.
The Solution
Assai Viewport unified SAP PM, OSIsoft PI, and engineering documentation into a single asset-centric visualization platform.
The implementation provided:
- Real-time integration with maintenance and process systems
- Asset-centric visualization of status and work orders
- Intelligent linking across tens of thousands of equipment tags
- Cross-system search for rapid information access
- Deployment was completed within six months, with rapid adoption across teams
The platform demonstrated its value during an unplanned incident, enabling engineers to quickly identify root causes and restore operations.
Results
Operational improvements were measurable:
- Asset visibility increased by 50%
- Maintenance response time decreased by 30%
- Decision-making speed improved by 40%
- Return on investment was achieved in under twelve months
The utility gained a consolidated, real-time view of asset health across its operations.
Strategic Impact
For utilities operating complex generation and distribution assets, real-time asset visibility supports reliability, safety, and operational resilience. By connecting IT and OT systems into one governed platform, the organization established a scalable model for digital utility operations.
Assai Viewport now serves as the single source of truth for asset information across the enterprise.