Customer Support

Assai is here to help you succeed with your Assai deployment. Our team provides complete support whenever you need it, whether your solution runs in the cloud or on-premises.

24/7 Customer Support

Our support team is available around the clock to help you get the most out of your Assai solution. Whether you work with Assai DMS, Assai Viewport, or Assai Enterprise, our specialists are here to assist with technical questions, configuration guidance, troubleshooting, and day-to-day usage.

All support requests are handled through the Assai Support Portal. Submit a ticket at any time and our team will respond according to your support agreement and SLAs. The portal allows you to track progress, review updates, and stay informed throughout the entire process.

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Assai Cloud

Assai Cloud offers a secure and scalable environment for your Assai solution. Our team manages updates and ensures smooth performance at all times.

Implementation

We support you throughout your implementation, from planning and configuration to migration, testing, and go-live. Our specialists guide every step.

Training

We provide training for administrators, key users, and end users so your teams can get the most out of your Assai solution from day one.

Consultancy

Our consultants help you with configuration, data structures, integrations, and best practices so you can get the most value from your Assai setup.

Assai On-Premises

If your organization uses Assai on-premises, our team supports installation, updates, and ongoing maintenance to ensure reliable performance.