We are seeing the first signs of a new technological revolution: the fast evolution of AI will radically change how people interact with technology and are empowered by it. It will unlock new sources of business value. Particularly in information-intensive environments like complex engineering projects and operations. IT solutions increasingly adapt to (individual) users and their natural behaviour and language, as seen with ChatGPT, MS Copilot, Gemini and other AI tools. This is already resulting in an enhanced user experience, augmentation of human capabilities to increase their productivity, and automation of many repetitive, laborious or tedious manual activities.
When removing complexities and constraints for people to interact with IT systems and to express their (information) needs or desired actions, the use of technology becomes so much more natural and effortless. Executing actions through text or voice commands in natural language will become more common. Finding & processing information and decision-making will be hugely accelerated, with greater accuracy and more intuitiveness. Assai users will be able to tap into their documents and data in unprecedented ways. Information analysis could be further enhanced with Machine Learning (ML), a frequently discussed subset of AI that enables analysis of vast amounts of data to identify valuable patterns, enabling a wide range of use cases.
Automating tasks with ‘agents’ in what is known as Agentic AI is another powerful concept that has huge time & cost saving potential and will change how people work – alongside AI. Specific human qualities will be more essential, like creativity, intuition, emotional intelligence, storytelling, and ethical decision-making. AI will redefine how organisations operate and innovate, while accelerating digital transformation. Applying responsible AI principles, strong safeguards, and the human-in-the-loop principle will be essential in making AI benefit people, organisations and society as a whole.
Assai has started turning the theoretical potential of AI into valuable, tangible, reliable product innovations – to bring our customers major time & cost saving opportunities, help them reinforce or create competitive advantages, enhance safety, increase data quality & integrity, and enhance decision-making at all levels. This is precisely what we stand for with Assai: going to the next level whenever we see an opportunity. With an unwavering commitment to innovation and enabling consistent on-time, in-budget project delivery and streamlined, safe, profitable operations.