60% Faster Search and 40% Improved Coordination across SAP PM and OSIsoft PI
Industry: Chemical Manufacturing
Solution: Assai Viewport
Scope: Multi-site global operations
The Situation
A global chemical producer operating multiple plants worldwide lacked a unified operational view. Maintenance work orders were managed in SAP PM, process conditions were monitored in OSIsoft PI, and engineering documentation was stored separately. Individually, the systems worked. Together, they lacked context.
To understand the condition or impact of a single asset, teams had to move between platforms and manually connect information. In chemical manufacturing, that delay directly affects uptime, safety, and coordination.
The Challenge
Fragmented maintenance intelligence created structural visibility gaps:
- Disconnected SAP PM, OSIsoft PI, and engineering documentation
- Manual switching between systems during analysis
- Limited visibility into work order progress and plant-wide impact
- An outdated visualization tool requiring manual asset-to-drawing links
Critical operational knowledge was concentrated among a small group of specialists. The organization needed a governed, scalable solution that could provide real-time insight across sites.
The Approach
Assai Viewport was implemented to unify maintenance, process, and engineering data into one operational environment
The platform introduced:
- P&ID-based visualization of live maintenance activities
- Automated linking of equipment tags, assets, and documents
- AI-driven indexing and cross-system search
- Role-based dashboards tailored to maintenance and production teams
Deployment followed structured data preparation and was completed across multiple sites within nine months
The result was not simply integration, but operational alignment.
The Results
The impact was measurable and immediate. Search time decreased by 60%, accelerating access to critical maintenance and engineering information. Coordination efficiency improved by 40% as teams gained a shared, contextualized view of active work. Plant downtime was reduced, and return on investment was achieved in under twelve months. More than three previously disconnected systems were consolidated into a single governed operational layer.
Strategic Impact
Chemical facilities operate in high-risk, asset-intensive environments where visibility equals control.
By consolidating SAP PM, OSIsoft PI, and engineering documentation into one environment, the organization strengthened:
- Plant-wide situational awareness
- Cross-team coordination
- Compliance oversight
- Operational resilience
Assai Viewport now underpins connected, data-driven chemical operations across its global network.
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