How Assai Viewport connected SAP PM, AVEVA PI and engineering documentation to improve maintenance visibility across multiple production sites
Industry: Chemical Manufacturing
Solution: Assai Viewport
Scope: Multi-site global operations
The Situation
A global chemical producer operating multiple production sites lacked a unified operational view. Maintenance work orders were managed in SAP PM, process conditions were monitored in AVEVA PI, and engineering documentation was stored separately. Individually, the systems worked. Together, they did not provide a complete operational picture.
To understand an asset’s condition and its impact on operations, teams had to move between platforms and manually connect information. In chemical manufacturing, those delays can affect uptime, safety and coordination.
The Challenge
Disconnected systems and information created critical visibility gaps:
- Disconnected SAP PM, AVEVA PI, and engineering documentation
- Manual switching between systems during analysis
- Limited visibility into work order progress and plant-wide impact
- An outdated visualization tool requiring manual asset-to-drawing links
Critical operational knowledge was concentrated among a small group of specialists. The organization needed a single operational view that connected maintenance, engineering documentation and live operational data across multiple sites.
The Approach
Assai Viewport was implemented to connect maintenance, process and engineering information into a single operational view, giving maintenance and operations teams immediate access to engineering information in context.
The platform introduced:
- P&ID-based visualization of live maintenance activities
- Automated linking of equipment tags, assets, and documents
- AI-assisted indexing and cross-system search
- Role-based dashboards tailored to maintenance and production teams
Following discovery and structured data preparation, Assai deployed the solution in phases across multiple sites over nine months. The phased rollout minimised operational disruption while establishing a consistent operational view across the organisation.
The Results
Assai Viewport established a shared operational view across multiple production sites, connecting:
- 3 integrated systems
- 250,000+ engineering documents
- 180,000+ indexed assets
- 3,500 visualised work orders
By reducing the need to switch between disconnected systems, maintenance, engineering and operations teams collaborated more effectively and responded faster to day-to-day maintenance activities.
Strategic Impact
Chemical manufacturing depends on timely access to trusted maintenance and engineering information.
By establishing a shared operational view across multiple production sites, the organisation created a scalable foundation for maintenance planning, operational decision-making and future digital initiatives.
This strengthened:
- Plant-wide situational awareness
- Cross-team coordination
- Compliance oversight
- Operational resilience
Assai Viewport continues to support safer, more efficient and better-connected operations across the organisation’s global production network.
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