How a North American utility connected engineering, maintenance and process information.
Industry: Energy & Utilities
Region: North America
Solution: Assai Viewport
Connecting Engineering, Maintenance and Process Information
Utilities operate some of the world’s most complex infrastructure, where engineers and maintenance teams depend on accurate information to keep generation and distribution assets operating safely and reliably.
A North American utility needed a faster way to connect maintenance activities, process information and engineering documentation across its operations. Asset information was distributed across SAP PM, AVEVA PI System and separate engineering repositories, requiring engineers to move between systems to understand equipment condition and maintenance status.
Without a unified operational view, information was difficult to correlate during routine maintenance and operational events, slowing decision-making and increasing operational risk.
Assai Viewport connected engineering, maintenance and process information into a single governed operational information environment, enabling engineers and maintenance teams to access trusted engineering information in the context of every asset.
Challenge
Power generation and distribution assets generate vast amounts of engineering, maintenance and operational information. However, when maintenance systems, process historians and engineering documentation are managed independently, engineers struggle to build a complete picture of asset condition.
The utility needed to connect:
- Process performance with maintenance activity
- Engineering documentation with current asset status
- Work orders with equipment history
Without this context, engineers spent valuable time searching across systems rather than responding to operational events. The organisation required a scalable operational environment that gave teams immediate access to the information they needed across its infrastructure.
The Solution
Assai Viewport connected SAP PM, AVEVA PI System and engineering documentation into a single governed operational information environment, giving engineers and maintenance teams immediate access to trusted engineering information in the context of every asset.
By bringing engineering documentation, maintenance information and process information together, Engineers no longer needed to switch between multiple applications to understand asset condition or investigate operational issues.
The implementation included:
- Real-time integration with SAP PM and AVEVA PI System
- Asset-centric visualization of work orders, equipment status and process information
- Intelligent linking across tens of thousands of equipment tags
- Cross-system search for rapid access to engineering information
- A phased deployment completed within six months, with rapid adoption across teams
The platform demonstrated its value during an unplanned operational incident, enabling engineers to identify root cause quickly and restore operations with greater confidence.
Results
Within the first year, the utility achieved measurable operational improvements:
- 50% increase in asset visibility
- 30% faster maintenance response
- 40% improvement in operational decision-making speed
- Return on investment was achieved in under twelve months
By bringing these information sources together in a single operational view, engineering and maintenance teams gained faster access to the information they needed, improving asset visibility across generation and distribution assets.
Strategic Impact
Reliable utility operations depend on giving engineers and maintenance teams immediate access to the right information at the right time. By creating a governed operational information environment, the utility established a scalable foundation for faster operational decision-making.
Assai Viewport continues to give engineering and maintenance teams access to current engineering information in context, helping them collaborate more effectively, respond faster to operational events and support long-term operational resilience.